Storage On-demand
in London. #justboxup
Gotbox22 has made self-storage easy and convenient.
Frequently Asked Questions
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Do you only store boxes?
No, unfortunately if it cannot be boxed, it cannot be stored, however there are some items if below the weight of 24kg and packed securely we can make exceptions for, this will need to be pre-arranged and agreed with us over the phone. You can however store, secured suitcases and bags.
Do you provide tags to identify my boxes?
An itinerary sheet will be emailed to you prior to your collection, you will need affix this to your box, a copy for you and a copy for us, so you remember what you have in which box, you will not need to request all of your boxes at once and have to rummage through your goods, we can arrange delivery of individual boxes at a pre-arranged price making your life easier!
What if I have my own boxes?
Yes! By all means you can store your already packed boxes, we won’t make you unpack items which are already packed, and you will just need to label your boxes as per your itinerary sheet and make sure your boxes are within our dimensions.
What kind of boxes and packing materials can you provide?
We can provide you with extra sturdy GotBox22 large boxes. Measurements 46 cm x 46 cm x 45 cm
Is there anything I can’t store?
You can store practically anything, however there are a few things that you cannot store for health and safety reasons. No illegal, live or perishable items. Also, we are currently unable to store your large furniture.
What’s your weight limit for my boxes?
We ask that you pack 24kg or lighter to ensure your boxes stay sturdy and secure enough during transit and storage.
Our pricing structure?
Our pricing structure is very straight forward, your monthly storage cost is determined by the amount of your box range
What’s your storage payment plan?
You are not locked into any contract. You literally just pay for your storage monthly, quarterly or yearly. We just require you to give us 7 days notice for the return of your goods. Storage fees will be payable monthly via our online payment system, Direct Debit or BACs method.
How much does it cost to have my boxes sent back?
Free, at the end of your stay we will deliver your boxes back to you free of charge! If you are in between places and would like it delivered somewhere else we can arrange a delivery (please note deliveries are only currently within London and Essex)
What happens if I ask for my boxes to be returned halfway through a month?
Payments would still be required in full for that month.You can request for your boxes to be delivered back to you anytime, we would require you give us 7 days notice via our online request delivery page
How much does it cost if I need you to send me packing materials?
Free, you get packing materials for free (if requested) with your box range
Do you serve private customers and businesses?
Yes! Gotbox22 has space for all your business archiving needs! Kindly contact our sales helpline if you require storage for more than 50+ boxes.
Can I make changes to my collection order?
Yes you can, up to 24hrs before your collection date.
How soon can you collect my boxes?
As soon as you receive your boxes you can book collection within 7 days on our website or call us to arrange a suitable time and day that works for you.
Where can you collect my boxes?
We can collect from your home or office with ideal parking space
Will there be a charge if my collection cannot be made?
Yes there will be a £20 charge if your collection cannot be made, we will then reschedule for free.
Where do you store my boxes?
Your goods will be stored in one of our secure warehouses across London & Essex, where there is 24 hour security, in an environmentally controlled facility.
Can I access my boxes whilst in storage?
Unfortunately this is not possible as all boxes are stored in non-public warehouses, however you can request for any or all of your items to be delivered back to you at any time for a fee.
Will you open my box?
No. You pack and seal your boxes, and that’s how they will stay during the course of your rent. However, very rarely we may be required to open your box if we’re required to by a court order (or a valid police warrant).
What documentation do I need?
For private storage you will need to provide us with a valid photo ID such as a passport or a driver’s licence will be sufficient.
For business storage you will need to provide us with a valid photo ID such as a passport or a drivers licence and a link to the business (business card & business letterhead is perfect).
Is there a minimum period?
No you can keep your boxes with us for as long as you want whether that be just a month or for several years, it’s entirely up to you!
Can I have my boxes returned to a different address?
Yes absolutely! We can deliver to your home, to a friends or to your workplace (please note deliveries are currently only to London and Essex ).
What if I only want one box back?
That’s fine, we can request just the box you need from your itinerary sheet just let us know which one it is and we will drop it to you for a small fee.
How quickly can I have my boxes back?
We aim to deliver your boxes back to you within 48 hours, we will call you and arrange a suitable time that works best with you.
Do you offer insurance on my items?
Yes all boxes are insured up to £75 each, additional insurance can be purchased by contacting us.However any fragile items may not be insurable.
When will my Storage charges begin?
This begins upon collection of your boxes.
Future storage fees will be processed on the monthly anniversary of your storage inception.
How secure is your warehouse?
Our warehouse is located in London. We share our facility with globally recognised firms so you can be sure that your valuables are safe. Our warehouse is not open to the public and is under 24 Hours surveillance. Cameras, alarms , and security personnels. Full works.
You Choose
We Collect
We Store
We Return
Cross Platform
On Web or Mobile, Manage all of your stuff in storage, easily schedule appointments and keep track of them, request, and more.